Company Policy

Clear expectations make moving easier.

This overview explains common booking and move-day policies. Your written estimate or confirmation may include move-specific details.

Policy overview

Before the truck arrives.

Please review the main items that can affect scheduling, pricing, and move-day preparation.

Estimates are based on the information provided before booking, including inventory, access, distance, crew size, services, and timing.

Final charges may change if inventory, access conditions, packing needs, travel time, or move scope changes.

Customers are responsible for reserving elevators, loading docks, parking permits, and building access when required.

Fragile, valuable, sentimental, liquid, hazardous, or restricted items should be discussed before move day.

Payment timing, deposits, cancellation windows, and accepted payment methods are confirmed during booking.