FAQ
Clear answers before you book.
A move feels better when expectations are clear. Start with these common questions, then request an estimate for a plan specific to your home or business.
Moving questions
The practical details customers ask about most.
For exact pricing, availability, and timing, DAY BY DAY MOVING COMPANY will confirm the details of your inventory, access, distance, and service needs.
Do you move customers outside Massachusetts?
Yes. DAY BY DAY MOVING COMPANY serves Massachusetts and moves customers throughout New England, including local and long-distance routes.
Do you offer apartment moving in Boston-area buildings?
Yes. We plan around elevator reservations, loading zones, tight staircases, parking rules, and building requirements common across Boston, Cambridge, Somerville, and surrounding communities.
How do you protect furniture and homes?
Crews use moving pads, stretch wrap, careful carry techniques, and doorway or floor protection where appropriate. Protection is planned before loading begins.
Are estimates transparent?
Yes. We aim for straightforward pricing, clear scope, and no hidden-fee surprises. Final estimates depend on inventory, access, distance, crew size, and service needs.
Can you pack my home?
Yes. We offer full packing, partial packing, fragile-only packing, wardrobe boxes, labeling, and unpacking support when requested.
Can customers manage their move online?
Yes. Customers can use the Client Login area to access move details, prepare for their estimate, and review next steps once portal access is connected to their account.
Is the price based on hours?
For local moves, pricing is usually based on hourly crew time plus any confirmed travel time, materials, specialty handling, or additional services. Your estimate explains the expected scope before booking.
Do I have to pay for travel time?
Travel time can apply depending on the route, distance, crew schedule, and move location. We confirm travel details before the move so there are no surprises.
What forms of payment do you accept?
Payment options are confirmed during booking. Most customers pay by card or other approved electronic payment methods unless another arrangement is made in advance.
When should I pay for the move?
Payment timing depends on the move type and booking terms. Your estimate and confirmation will explain any deposit, balance, and final payment expectations.
Can I leave items inside dresser drawers?
Light soft items may sometimes remain in drawers, but heavy, fragile, valuable, liquid, or spillable items should be removed. The crew can advise during estimate preparation.
Can I change my move date or time?
We do our best to accommodate schedule changes based on availability. Contact us as soon as possible if your building, closing, or elevator window changes.